1. Refunds processed for cancelled tickets are transferred to the passenger’s bank account / debit / credit card/ mobile money number that was used while booking the tickets. 2. All Refunds are processed automatically upon cancellation of tickets. Your bank may take 5-14 days to credit this amount to your account/card. 3. In case the refund amount is not credited to your account in 14 days from the date of refund, we kindly request you to send an email to [email protected] along with the ticket details/order details and credit/debit/Wallet statement (in PDF format) from the date of booking to till date. We will provide you the necessary support in crediting back the refund amount. 4. No refund will be processed for No-Show Passengers (Passenger who do not report at the boarding point on time). 5. Any transaction charges/Ticket Delivery charges collected shall not be refunded if the tickets are cancelled by the customer. 6. In the event of cancellation of a bus / service trip by the bus operator, busbora.co.tz will assist the passenger in providing an alternative service, subject to availability. In case an alternative is not available, then busbora.co.tz shall be liable to the passenger only to the extent of refunding the sum paid by the passenger for the price of the ticket. 7. Provisions/amenities like video, air conditioning, or water bottle or any such other services mentioned on busbora.co.tz are to help you to make an informed decision. Any refunds/claims due to non-functioning or un-availability of these services needs to be settled directly with the bus service provider.